Curriculam Vitae

Curriculum Vitae

H.N. 170, 3rd Floor, 4th Gali, Block-C2,
Mahavir Enclave –I, New Delhi:-110045.
E-Mail:- wowsantosh@gmail.com Cell: - +919999094168.

Objective	I earnestly believe in continuous learning and self-development. I also want to become a part of the team for helping organization realizes it dream.
Skill Summary	Strong mathematical and problem solving skills. Excellent decision making skills. Quick learner and initiative taker. Ability to work independently and in a team environment. Superior communication and interpersonal skills.
Education	Passed in Year	Specialization
	Pursuing (Corr)	MBA in Healthcare & Hospitality Management
	1998	Batchelor in Commerce (B.Com)
	1994	Intermediate of Commerce (12th)
	1992	Bihar Board Examination (10^th)
Experience	Sept. 2006 – Present i-flex BPO Gurgaon, India. (Please note that i-flex is know Oracle Financial Services) *Working as a Process Expert for one of USA’s top mortgage companies.*
Role@i-flex BPO	Floor support and monitoring. SOP maintenance and updation. Preparing and conducting Process Knowledge Test for team members and producing result for the same. Making MIS report on daily, weekly and monthly basis. Interacting client for process related queries. Maintaining update tracker and discussing updates with team members. Training new associates. Origination, Servicing & Indexing, - Quality check and processing. Handled all the responsibilities of a team leader due to untimely attrition of team leader.

Prior to i-flex BPO

Sept. 2005 – Sept. 2006 Keane World Zen -BPO Gurgaon, India.

Worked as an Associate for USA based Auto Finance Company.

Processing Auto loan applications

Quality check.

Sept. 2004 – Sept. 2005 Planman I: T.E.S. New Delhi, India.

Worked as a Project Executive.

Data conversion (converting .PDF to .DOC through OCR).

Work includes Zoning, Proof Reading, Formatting and .HTML coding.

Transaction Processing and Offline/Online Form processing.

Non BPO Exp

Sept. 1999– Sept. 2004 Y. Khan Transport Co. Mumbai, India.

Worked as an Office Assistant.

Preparing Bills.

Maintaining Cash Book, Bank Book, and Voucher Entry on daily basis.

Day to Day record maintenance.

Activity involves all computerized and manual day to day work.

Training & Achievements

Ø Time Management: Training designed to prioritize and manage time.

Ø Advance Excel: A training giving broad idea how to use Microsoft Excel.

Ø Effective Feedback: A training describes how, when and what feedbacks to be given.

Ø Annuity (USA based): Overview and how Annuity (retirement plan) works in USA.

Ø Successful part of financial process in previous organization.

Ø Flash Award: An award given to best performer in a process. Bagged the same 7 times out of 8 months production in previous organization..

Ø Resolution Award: An award given to best resolution writer across whole organization (India and USA). Bagged same for the year, 2006. (KWZ).

Ø Holds USA B1/B2 Independent Visa valid up to year, 2016.

Passport
&
Visa Info

PASSPORT DETAILS

VISA INFORMATION

Nationality

Indian

Issuing Country

USA

Passport No.

XXXXXXXX

Issuing Post Name

New Delhi, India.

Issued From

Mumbai

Visa Type

B1/B2

Issue Date

22/08/2002

Issue Date

24/07/2006

Date of Expiry

14/05/2011

Expiration Date

19/07/2016

Software Skills

Package:

.HTML, MS-Word, MS-Excel, MS-PowerPoint, OCR.

Internet:

Downloading, Surfing, Mailing, Search Engines.

Typing:

40 W.P.M with 100% Accuracy.

Salary

CTH

INR 20K P.M.

Required

Pro rata basis